Shipping policy

Shipping Policy

Processing Time All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer — we'll keep you informed.

Shipping Destinations We currently ship to EU countries only.

Shipping Rates & Delivery Times Shipping rates are calculated at checkout based on your location and order weight. Estimated delivery times vary by destination but are typically 3–7 business days after dispatch.

Free Shipping We offer free shipping on all orders over €80. Orders below this amount will be charged a shipping fee calculated at checkout.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

Delays & Issues myAlibi is not responsible for delays caused by customs, carrier disruptions, or circumstances beyond our control. If your order is significantly delayed, please contact us at office@ziberon-group.com and we'll do our best to assist.

Contact For any shipping-related questions, please reach out to us at office@ziberon-group.com or through our contact page.