Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at office@ziberon-group.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at office@ziberon-group.com.

Refund of Original Shipping Costs If you exercise your right of withdrawal and return your entire order, we will refund the standard outbound shipping cost you paid at checkout. We will not refund any additional costs if you chose a delivery method more expensive than our standard option.

Return Shipping The customer is responsible for the cost of returning items unless the item is faulty or incorrect. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

Exemptions The right of withdrawal does not apply to:

• Personalized or custom-made items
• Perishable goods
• Sealed items that are not suitable for return due to health or hygiene reasons, if unsealed after delivery
• Digital downloads or content, once access has been granted

How to Start a Return or Cancellation Request To exercise your right of withdrawal, log in to your account at myalibishop.com/account, go to your Orders, and submit a return or cancellation request. You can also contact us directly at office@ziberon-group.com.